The confirmation of your purchase comes immediately to the email that you have left us in contact, be sure to check the Spam, or others of your email since it is possible that it arrived there. In case of not being found, just let us know your full name and contact telephone number in any of our service channels to review it together.
Your email security filters the emails you talk to the most often and the brand new ones tend to go to referral inboxes. So you can add us as a contact or simply check that our responses reach your main tray.
Once your order number is received, it means that we have correctly received the order and you should save the email for future reference. The order will be managed and prepared in the next 5-7 business days. Once managed, you will be notified automatically by email with the tracking number, so you can check the status of your order. Keep in mind that the generation is automatic and when you receive it it may not be updated in the system yet, so we ask you to try again in the next few days.
We send them by postal mail corresponding to each country. If you want to track your order number, you can do so on our website in the order tracking section or on the official postal mail page of each country. Eg Spain = www.correos.es In your first search, information such as "pending deposit" "pre-registered" or others may appear, do not worry that it is the same that appears by default when created. You will be able to know more information about the delivery and / or estimate in the following business days.
If we have confirmed your order # and tracking # it means that your order is in progress and we are respecting the times established in our shipping policy. If you have doubts you can read our section on shipments and others. If we are outside the established deadlines, do not hesitate to let us know your concern with your order # to info@axionfitdance.com
If you need to modify or cancel your order please contact us at info@axionfitdance.com within 48 hours of placing the order, be sure to provide your order number and the modification you wish to make and we will confirm once it has been made the modification. Please note that any order after 48 hours or that has been packed or shipped cannot be modified or canceled.
We offer the buyer protection guarantee of 30 business days. In case you do not receive your order in the indicated time, we will proceed to the refund or a new shipment as agreed with the buyer.
