Refund policy
HOW CAN I RETURN AN ITEM?
At AxionfitDance we want all our customers to be delighted with their orders. So, if for any reason, you are not completely satisfied with your purchase, you can make any change of size, heel, colour, or article of the same amount. To make an exchange you must contact us through our email info@axionfitdance.com and we will indicate the steps to follow. The maximum time limit for the exchange is 14 calendar days from the delivery of the order.The customer/buyer will be responsible for making the return and must assume all the costs involved in the return, such as shipping costs, customs, loss of package or any error in the return, and must be made through the preferred courier. We recommend that shipments are made by registered mail and we attach the proof of delivery, because if sent by ordinary mail we are not responsible for any possible losses that may occur. The instructions for the return will be detailed via e-mail.
Once the return has been received and the exchange management process has been completed, the new order will be processed, which has the same delivery terms and conditions as a new order.
If you choose to be reimbursed, this will be done by means of a voucher card with no expiry date, which can be exchanged in our online shop for other items.
No cash refunds will be made.
We do not accept exchanges or returns of the products included in the Last Sizes section unless AxionfitDance has made a mistake in the order or the products are defective.
In case of factory damage or shipping errors by AxionfitDance, you must notify us within 48 business hours of receiving the order and only in that case can the customer claim a refund for the item or a new shipment. In these cases, AxionfitDance will be responsible for the shipping costs or return of the product.
Only items purchased directly from AxionfitDance will be accepted. For products purchased from other authorized stores, please contact them directly for returns.
Returned items must be unused, in the same condition that we sent them to you, and in their original packaging. If the condition of the product returned to us is not acceptable, we reserve the right not to refund or exchange.
No changes or refunds of gift cards are accepted. Gift cards cannot be exchanged in any case for cash, they will only be valid to purchase products from our website www.axionfitdance.com.
Returns made without a receipt may be refused. AxionfitDance reserves the right to refuse any return.
If you wish to exercise the right of withdrawal of RDL 1/2007 of November 16, 2007, you must inform us at info@axionfitdance.com and the return must be made within 14 calendar days of receipt of the article.
Letter (c) The supply of goods made to the specifications of the consumer and user or clearly personalised.
Therefore returns and cash refunds for dance footwear are excluded due to the nature of the product given that the manufacture is made to order and is customised according to the order form for each customer (type of heel, heel height, product colour, etc.).
WHAT IF THE ITEM (S) WE RECEIVE IS DEFECTIVE/INCORRECT/DAMAGED?
Did you get a faulty unit or the wrong product?
Please contact our customer support team on our contact page to start the return process. Please include the following information:
Number of order
Video or photo of the defective product (if applicable)
HOW LONG DOES THE RETURN PROCESS HAVE?
Processing of returns may take up to 14 business days from the date we receive your return. We will send you an email to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or request for cancellation. Contact the card issuing bank if you have questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to modify or cancel your order, please contact us at info@axionfitdance.com within 48 hours of placing the order. Be sure to provide your order number and the modification you wish to make and we will confirm once it has been made. the modification. Please note that any order after 48 hours or that has been packed or shipped cannot be changed or cancelled.
* By purchasing on our website you accept all the terms mentioned above, so if they are fulfilled, no claims or refunds can be made or processed.