Refund policy
HOW CAN I RETURN AN ITEM?
To make an exchange you must contact us via our email axionfitdance@gmail.com and we will indicate the steps to follow. The maximum period for the return is 14 calendar days from the delivery of the order. The applicable exchanges are for size, heel, colour or article. We will not make cash refunds. If you opt for a refund, it will be done by means of a voucher card without expiry date which can be exchanged in our online shop for other items.
The customer must bear the cost of return which must be made through the courier of their choice, we recommend that shipments are made by registered mail and we attach the proof of delivery, because if sent by ordinary mail we are not responsible for any possible losses that may occur. The instructions for the return will be detailed via e-mail.
Once the return has been received and the exchange management process has been completed, the new order will be processed, which has the same delivery terms and conditions as a new order.
Changes or returns of the products included in the Last Sizes section are not accepted, except for shipping errors by AxionfitDance or damage to them.
Cash returns of dance shoes are excluded due to the nature of the product since the manufacture is made to order and is customized according to the order of each client (size, type of heel, height, color of the product, etc.) .
In case of factory damage or shipping errors by AxionfitDance, you must notify us within 48 business hours of receiving the order and only in that case can the customer claim a refund for the item or a new shipment. In these cases, AxionfitDance will be responsible for the shipping costs or return of the product.
Only items purchased directly from AxionfitDance will be accepted. For products purchased from other authorized stores, please contact them directly for returns.
Returned items must be unused, in the same condition that we sent them to you, and in their original packaging. If the condition of the product returned to us is not acceptable, we reserve the right not to refund or exchange.
No changes or refunds of gift cards are accepted. Gift cards cannot be exchanged in any case for cash, they will only be valid to purchase products from our website www.axionfitdance.com.
Returns made without a receipt may be refused. AxionfitDance reserves the right to refuse any return.
If you want to exercise the right of withdrawal of RDL 1/2007 of November 16, you must notify us at axionfitdance@gmail.com within 14 calendar days from receipt of the item.
WHAT IF THE ITEM (S) WE RECEIVE IS DEFECTIVE/INCORRECT/DAMAGED?
Did you get a faulty unit or the wrong product?
Please contact our customer support team on our contact page to start the return process. Please include the following information:
Number of order
Video or photo of the defective product (if applicable)
HOW LONG DOES THE RETURN PROCESS HAVE?
Processing of returns may take up to 14 business days from the date we receive your return. We will send you an email to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or request for cancellation. Contact the card issuing bank if you have questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to modify or cancel your order, please contact us at info@axionfitdance.com within 48 hours of placing the order. Be sure to provide your order number and the modification you wish to make and we will confirm once it has been made. the modification. Please note that any order after 48 hours or that has been packed or shipped cannot be changed or cancelled.
* By purchasing on our website you accept all the terms mentioned above, so if they are fulfilled, no claims or refunds can be made or processed.